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Terms and Conditions

  1. Scope

For all orders via our online shop, the following terms and conditions apply.

Consumer is any natural person who is not an entrepreneur within the meaning of §1 KSchG. Paragraph 1 Z 1 is.

In accordance with the Austrian small business regulation §6 Abs.1 Z27 UStG no VAT is shown in our on-line shop as well as on our calculations.

  1. Contracting party, conclusion of contract

The purchase contract is concluded with VIKTORIA MÜNZKER.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially put our products into the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the corrective aids provided and explained in the order process. The contract is concluded by accepting the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order you will receive a confirmation by e-mail.

  1. Contract language, contract text storage

The language available for the contract is English.

We save the contract text and send you the order data and our terms and conditions by e-mail. You can see the contract text in our customer login.

  1. Terms of delivery

We deliver within EU in 5 – 7 days free shipping. Delivery outside the European Union might take somewhere between 2-3 weeks, because of the customs. Delivery times can of course take longer during busy periods such as Christmas, so if you have a preferred date for the package’s arrival, please contact me beforehand.

We only deliver in transit. Unfortunately, picking the product up yourself is not possible.

We do not deliver to packing stations.

  1. Payment

In our shop you can always use the following payment methods:

Payment in advance

When selecting the payment method in advance, we will give you our bank details in separate e-mail and deliver the goods after receipt of payment.


In the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we request PayPal to initiate the payment transaction.

The payment transaction will be carried out automatically by PayPal immediately thereafter. You’ll get more information during the ordering process.

  1. Reservation of ownership

The goods remain our property until full payment.

  1. Transport damage

If goods are delivered with obvious transport damage, please complain about such errors as soon as possible to the deliverer and please contact us immediately. The failure to file a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us assert our own claims against the carrier or transport insurance.

  1. Warranty and Guarantees

The statutory right of defect applies. Information on any applicable additional guarantees and their exact conditions can be found in the product and on special information pages in the online shop.

  1. Liability

We are always liable without limitation for claims due to damages caused by us, our legal representatives or vicarious agents

  • in case of injury to life, body or health,
  • in case of intentional or grossly negligent breach of duty,
  • with guarantee promise, if agreed, or
  • as far as the scope of the product liability law is opened.

In case of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract and on which the contractual partner may regularly rely (cardinal obligations) by slight negligence on our part, our legal representatives or vicarious agents, the liability shall be the amount foreseeable at the time of conclusion of the contract Damage limited, which typically has to be expected. Incidentally, claims for damages are excluded.

  1. Dispute resolution

The European Commission provides a platform for online dispute resolution (OS), which can be found here

We are ready to participate in an out-of-court conciliation procedure before a consumer arbitration board.


AGB created with the Trusted Shops legal copy in cooperation with Wilde Beuger Solmecke lawyers.

Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:

The European Commission provides a platform for online dispute resolution (OS), which can be found here
We are ready to participate in an out-of-court conciliation procedure before a consumer arbitration board.